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Pentangle Tech Services | P5 Group

Warranty Engineer

Markham, ON, Canada

Contract

Within 25 km of Ajax · About 21.6 km from the city centre

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Job details

Job type: Contract
Apply by: Nov 4, 2026
Experience: Minimum 1.5 years of relevant engineering and/or hardware/software troubleshooting/development experience
Posted: Oct 5, 2026

Original job description

Role Summary

The Warranty Engineer is responsible for overseeing the day-to-day warranty tickets, preparing reports, driving parts and cost related analysis.

Key Responsibilities

•Understand customer warranty agreements and requirements.

•Track incoming warranty returned parts ensuring that customer response timing requirements are being met.

•Assist in swift implementation of containment actions, engaging necessary Engineering or Manufacturing personnel.

•Work with a team to generate problem solving reports (8D, 5Y, Fishbone, Is/Is not, etc.) that may be shared with internal or external customers, and be capable to engaging relevant functions into problem solving, such as Quality, Engineering etc

•Work directly with customers to report, problem solve and help reduce warranty concerns with end users of Magna produced products.

•Generate warranty presentations for management and customers to increase awareness, establish priorities and get buy-in on appropriate actions.

•Guide Warranty Technicians to determine proper warranty analysis methods and review results.

•Participate in CIP (Continuous Improvement Processes) activities. May work on projects involving cost reduction, warranty reduction, or evaluation of new equipment, etc.

•Maintain customer charges trackers, analyse debit notes be a decision maker for those charges acceptance/rejections within requirements set

•Develop and Maintain troubleshooting Work Instructions, Provide trainings for other technicians

•Support with any other assignments in Quality Assurance Laboratory

Key Qualifications/Requirements

Education

•Electrical or Mechanical Engineering Degree

Experience

•Minimum 1.5 years of relevant engineering and/or hardware/software troubleshooting/development experience

•Knowledge of OEM warranty systems including PRAS+, EWT, WIS, PartLink, PRTS is a plus

•Ability to communicate with external customers and suppliers, occasionally in times of high visibility/increased pressure.

•Ability to lead a team and drive continuous improvement

•Proven experience working with cross functional teams to complete daily tasks and projects.

•Effective communication skills to collaborate with Customer and internal stakeholders

•Knowledge/experience of Microsoft Office (Word, Excel, PowerPoint, Project)

•Strong problem-solving skills to identify and troubleshoot issues that may arise.

•Ability to travel occasionally to customer locations

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More about this job

Responsibilities

Manage warranty tickets and returned parts, analyze warranty costs and customer charges, and ensure customer response requirements are met. Coordinate containment and problem-solving activities with customers and internal teams, guide technicians, prepare reports and presentations, and support continuous improvement.

Requirements

Requires an electrical or mechanical engineering degree and at least 1.5 years of relevant engineering or hardware/software troubleshooting or development experience. Candidates should have strong problem-solving and communication skills, experience collaborating across functions and leading teams, Microsoft Office knowledge, and the ability to travel occasionally; familiarity with OEM warranty systems is a plus.

Skills

Warranty Management
Customer Communication
Root Cause Analysis
Problem Solving
8D Reporting
5 Whys
Fishbone Analysis
Containment Actions
Parts and Cost Analysis
Continuous Improvement
Team Leadership
Cross-Functional Collaboration
Troubleshooting
Microsoft Office
Warranty Systems
Technical Training

Visa sponsorship

Not detected in the job text

Keywords

Warranty Tickets
Warranty Agreements
Returned Parts
Containment Actions
8D
5 Whys
Fishbone Analysis
Is/Is Not Analysis
Root Cause Analysis
Warranty Cost Analysis
Debit Notes
Customer Charges
Cost Reduction
Warranty Reduction
Troubleshooting Work Instructions
Quality Assurance Laboratory
OEM Warranty Systems
PRAS+
EWT
WIS
PartLink
PRTS
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Project
Electrical Engineering
Mechanical Engineering

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