Jobs in Ajax

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Within 25 km of Ajax

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RF
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Strategy Recruitment Group

Customer Service Specialist

Toronto, ON, Canada

Full-time

Within 25 km of Ajax · About 18.1 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Experience: 1-2+ years of customer service or order management experience.
Posted: Oct 21, 2026

Original job description

We’re partnering with an established, globally operating organization to identify a customer-focused professional for an opportunity within its customer service and order management function.

This role is ideal for someone who thrives in a fast-paced environment, enjoys building customer relationships, and can balance competing priorities while ensuring accurate and timely order fulfillment.

Key Responsibilities

Manage customer inquiries through phone and email.
Process and monitor orders using internal business systems.
Coordinate with internal teams to support delivery schedules and resolve issues.
Prepare customer quotations and communicate pricing information.
Track shipments and provide proactive updates on order status.
Coordinate returns, documentation, and follow-up activities.
Serve as a primary point of contact for an assigned customer base or territory.

What We’re Looking For

1-2+ years of customer service or order management experience.
Strong communication, organizational, and problem-solving skills.
Proficiency in Microsoft Office, particularly Excel.
Experience with ERP or MRP systems is an asset.
Post-secondary education in a relevant discipline.
Ability to work independently, collaborate across teams, and perform effectively under pressure.
Experience in a technical, manufacturing, or industrial environment is an advantage.

Why Consider This Opportunity?

Competitive benefits and retirement savings program.
Opportunities for professional development and career progression.
Exposure to a broader operational environment within an established international organization.
A collaborative workplace that values initiative, customer satisfaction, and continuous improvement.

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More about this job

Responsibilities

Manage customer inquiries, process and monitor orders, prepare quotations, track shipments, and provide proactive order updates. Coordinate with internal teams on delivery schedules and issue resolution, while handling returns and serving as the primary contact for an assigned customer base or territory.

Requirements

Candidates should have 1–2 or more years of customer service or order management experience, strong communication, organizational, and problem-solving skills, and proficiency in Microsoft Office, particularly Excel. Relevant post-secondary education is requested; ERP or MRP experience and experience in a technical, manufacturing, or industrial environment are advantages.

Skills

Customer Service
Order Management
Communication
Organization
Problem-Solving
Microsoft Office
Excel
ERP Systems
MRP Systems
Order Processing
Shipment Tracking
Quotation Preparation
Cross-Functional Coordination
Returns Coordination
Time Management

Benefits

Competitive Benefits
Retirement Savings Program
Professional Development
Career Progression

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Customer Inquiries
Phone Support
Email Support
Order Processing
Business Systems
Delivery Schedules
Issue Resolution
Customer Quotations
Pricing
Shipment Tracking
Order Status Updates
Returns
Documentation
Customer Relationships
Microsoft Office
Excel
ERP Systems
MRP Systems
Post-Secondary Education
Technical Environment
Manufacturing
Industrial Environment
Continuous Improvement

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