An Initial AI Screening will be conducted for this role. Please Click Here to complete your AI screening while submitting your application.
Duration: approx. 5 months
Typical Day in Role:
- Support the Payroll Operations team with day-to-day operational and administrative activities during peak processing periods.
- Review, organize, validate, and reconcile employee data using Microsoft Excel.
- Prepare trackers, reports, and summaries to support workload management, issue resolution, and operational reporting.
- Assist with employee payroll cases by reviewing information, completing required research, updating case notes, and routing or escalating items as appropriate.
- Monitor assigned cases and activities to help ensure service-level commitments and deadlines are met.
- Identify missing, incomplete, or inconsistent information and follow up with the appropriate teams.
- Support payroll audits, data validation, reconciliations, testing, and other time-sensitive activities.
- Maintain accurate documentation and handle employee and payroll information with appropriate confidentiality.
- Escalate potential errors, risks, or issues to Payroll Operations leadership.
- Provide general support for other payroll priorities and projects, as required.
Must Have Skills:
- 1+ year experience supporting payroll processing or payroll operations, as a payroll analyst/specialist
- Strong Microsoft Excel skills, including the ability to work with large data sets, formulas, filters, sorting, lookups, pivot tables, and data validation
- Experience working with case management systems or managing customer or employee inquiries
- Knowledge of Canadian payroll practices or payroll legislation
Nice-To-Have Skills:
- Experience with SAP / ECP Payroll, Employee Central, PEGA, ServiceNow, or a similar payroll or case management system (in order of preference)
- Experience supporting high-volume transaction processing, reconciliations, audits, or year-end activities.
- Experience in HR
Soft Skills:
- Ability to work independently while collaborating effectively with team members.
- Sound judgment and discretion when working with confidential employee information.
- Strong analytical and problem-solving skills with a high level of attention to detail.
- Ability to manage multiple priorities and work effectively in a fast-paced, deadline-driven environment.
- Strong organizational, written communication, and documentation skills.
Education:
- Payroll certification or related education is an asset
FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is C$22 – C$26. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.
